Delivery Info

All orders will be dispatched within 3-5 working days.

For now, we only accept orders in West and East Malaysia. For international orders, please get in touch with us through email attheatellier@gmail.com for more information.

Tracking will be available by email for all orders.

We cannot deliver to P.O. Box addresses.

For all returned parcels due to being undeliverable, we will contact you for an alternative postage address to resend. Still, you must pay the extra delivery charge for re-postage, and we can only repost once. If you decide to cancel your order after it has been returned to us, we will not be able to refund the shipping costs & payment method handling fees.

Please take note that we will not accept anything that’s worn, damaged, washed, or altered in any way. All original tags must be attached and packed in original packaging to mail back to us. Earrings are not eligible for an exchange due to hygiene reasons. Sale and discounted item(s) purchased online cannot be returned unless the item(s) were delivered faulty. Please get in touch with us within 48 hours if any product is sent to you that is not in its best condition. Also, gift cards are non-returnable and non-refundable. If an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the product back to you.

West Malaysia- MYR 8.00 (Free Delivery when purchasing above RM100)

East Malaysia- MYR16.00 (Free Delivery when purchasing above RM120)

*Please note that free delivery is only applicable after discounts have been applied.